The Link between Hospital Service Failure and Complain Behavior: Moderating Effects of Prior Complain Experience and Transaction Frequency
碩士 === 清雲科技大學 === 經營管理研究所 === 100 === It is not completely avoid the generation of service failure for services industries. When service failure was occurs, some customers will generate complaints and complaint behavior intentions, some are not. What are the moderating factors to influence the behav...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/70466457346628978737 |