Investigation Of The Airline Service QualityUsing Fuzzy Multidimensional Scaling－AnEmpirical Study Of Taipei-Hong Kong Route
碩士 === 大葉大學 === 工業工程與科技管理學系 === 100 === In such a competitive market, airlines have to understand passengers’ expectation of service quality and enhance the service quality so as to increase the market share. Based on literature review, a questionnaire covering seven dimensions and 25 attrib...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/86935292879150800227 |