A Study of the Relationships among Service Quality, Customer Satisfaction and Customer Loyalty-The Moderating Roles of Atmosphere
碩士 === 大葉大學 === 管理學院碩士在職專班 === 100 === From then until now, there were a lot of issues and researches discussing service quality, customer satisfaction and customer loyalty. However, atmosphere variable has become an important part in the process of the service quality encounter and service quality...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/77090127893227334298 |