A Study of Service Recovery， Perceived Justice and Customer Loyalty
碩士 === 大葉大學 === 管理學院碩士在職專班 === 100 === General merchandise store business is part of the service industry; for general merchandise stores that put emphasis on “customer first,” the issue of the relationship of service recovery, perceived justice and customer loyalty is especially important. This stu...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/12295627974365076612 |