An Investigation of The Influence of Service Recovery and Service Quality Dimension on Satisfaction, Trust and Loyalty in Taiwan and Malaysia Shopping Websites
碩士 === 逢甲大學 === 國際經營管理碩士學位學程 === 100 === Abstract Internet shopping was popularized in pace with the technology advance, the business model of shopping website is gradually being accepted by the public. The shopping website became the mainstream on 21st centenary and which has a huge growth in a sh...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/66103841997033180224 |