The Study of Service Clerks’ Emotional Labor and Job Satisfaction: Case Study on Asia Pacific Telecom
碩士 === 開南大學 === 商學院碩士在職專班 === 100 === The study features the relation between customer service clerks’ emotional labor and job satisfaction, further to analyze the gap between the former item and the latter when individual background changes. In the process when a clerk offers his service to his “CU...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/93171926976762649769 |