Using SERVQUAL to Measure the Quality of Hospital Medical Services – Experiences of Cardinal Tien Hospital Outpatient Medical at North part of Taiwan
碩士 === 龍華科技大學 === 商學與管理研究所 === 100 === The health care industry is highly competitive. Providing high quality service is the only way for hospitals to enhance its competitiveness. In addition, the merits and shortcomings of service quality needs assessment by customers. This study refers to the P...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/s7523t |