A study of Kano Two-Dimensional Model on Smart Phone Service Quality and Satisfaction
碩士 === 康寧大學 === 生產事業管理研究所 === 100 === In this study, Kano two-dimensional quality model was adopted to analyze and explore the mobile phone users’ opinions of the various quality characteristics of smart phones, which shall serve as a reference for mobile phone companies in their business undertakin...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/48151006356989236173 |