An Empirical Study of Some Service Quality Factor Impact on Customer Satisfaction - A Case Study of Individual Credit Service at VietinBank in Binh Duong Province, Vietnam
碩士 === 美和科技大學 === 經營管理研究所 === 100 === In this study, a structural equation model has been proposed to show the relationship between customer’s satisfaction on Vietinbank individual credit services and the factors. Although Exploratory Factor Analysis and Linear regression methodology are well known...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/22943096487387608921 |