Investigating Service-Oriented Intelligent Knowledge Management Framework - A Case Study of Call Center
碩士 === 國立勤益科技大學 === 研發科技與資訊管理研究所 === 100 === We investigated and suggested a call center to build a service-oriented knowledge management framework based on a case study method in this research. Comparatively speaking, the development of manufacturing industry has been constrained due to competitive...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/61874148663960929480 |