A Study on Service Quality and Satisfaction Toward Cram Schools for the Entrance Exams of Graduate Institutes in Taipei City-A Case Study of College and University Students in Taipei City
碩士 === 國立交通大學 === 經營管理研究所 === 100 === Abstract The main purpose of this study is to examine service quality and satisfaction toward cram schools for the Entrance Exams of Graduate Institutes via the gap between expectation and actual perception toward service quality provided by cram schools. Servic...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/40302993280673364700 |