A study of how customer power influences Customer Support engineers'' willingness to share knowledge
碩士 === 國立中央大學 === 工業管理研究所碩士在職專班 === 100 === Knowledge has become one of the key factors to sustain the organization’s competitive advantage. To encourage employee in an organization to share their knowledge, past studies have discussed reward systems, self-efficacy, and social norm. However, custome...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/79792584526313932217 |