Understanding when bad moods foster service outcomes: The moderating roles of positive moods, personality traits, and perceived supervisor support.
碩士 === 國立彰化師範大學 === 人力資源管理研究所 === 100 === Based on the perspective of emotional-centered model, we examined the daily relationships between frontline service workers’ negative moods, counterproductive work behavior toward customer (CWB-C), and objective task performance. In addition, we also examine...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/83624679364607060351 |