The impact of travel service failure severity and recovery on perceived justice, satisfaction and repurchase intention
碩士 === 國立高雄第一科技大學 === 企業管理研究所 === 100 === The service sector in comparion with the other industries contributs largely to the Taiwan’s economic growth. The service industry plays an important role in economic prosperity. Because the service is invisible, service failures are inevitable to business...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/92233174567612983887 |