Applying Fuzzy Quality Function Deployment on the Service Quality Improvement of Ocean Freight Forwarders
碩士 === 國立臺灣海洋大學 === 航運管理學系 === 100 === The research aims to collect and analyze sample data by questionnaire to explore the importance and satisfaction level of service quality for ocean freight forwarder. It uses five dimensions including Tangibility, Reliability, Responsiveness, Assurance and Empa...
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| Format: | Others |
| Language: | zh-TW |
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2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/40330440173509471192 |