The Relationship between Service Quality, Customer Satisfaction and Behavioral Intentions of DIY Home Improvement Stores
碩士 === 國立臺灣大學 === 商學研究所 === 100 === Home depot, the largest specialty retailer in the U.S., has regarded customer service as its management priority since beginning. In particular under the pressure of market saturation and fierce competitions, it is crucial for DIY home improvement stores to diff...
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| Format: | Others |
| Language: | zh-TW |
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2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/57574872109908153190 |