The Impact of Customer Perceived Justice on Satisfaction of Service Recovery － The Case of Telecommunication Service Industry
碩士 === 國立高雄大學 === 亞太工商管理學系碩士班 === 100 === Recently, the concept of service failure and recovery has become the major issue of service quality in the service industry. The service failure occurs when the service does not meet customer expectations. Service failure may result in adverse relationship b...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/95051549612539508517 |