Competency Scale for Frontline Employees in Service Industry
碩士 === 國立高雄大學 === 經營管理研究所 === 100 === This paper aims to construct a competency scale for frontline employees (FLEs) in the high degree of customer involvement service, and discuss what competencies qualified by FLEs can improve customer’s reflection on service quality. Measurement was developed in...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/89979405669054224669 |