The Relationship among Service Encounter, Customer Satisfaction and Tipping Intention
博士 === 中國文化大學 === 國際企業管理學系 === 100 === Tipping means “to give a grantuity to a servant or employee”. It is a widespread custom in which service patrons give sums of money above and beyond the contracted price of the service to the workers who have served them. These tips are supposed to be an incent...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/92143721475039409876 |