A Study On Relationships Among Customer From Hell, Internal Service Recovery And Contextual Performance
碩士 === 中國文化大學 === 國際企業管理學系 === 100 === Due to the “Customer Foremost” has been the aim of model service in the enterprise of nowadays, the problem of Customer from hell seems to be ignored. Early theory and research on service encounter has been focused on the perspective from customer, few to consi...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/68674190804187270551 |