The Moderating effect of Psychological safety climate on relationship between Emotional exhuastion and Turnover intention

• Main Authors: Shu-Chuan Wu, 吳淑娟
• Other Authors: Bin-Tasnn Yang
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/84051718904546387204

碩士 === 中國文化大學 === 國際企業管理學系 === 100 === In the workplace, about 75% to 80% employee have job burnout problem (Savicki 2002). Emotional exhaustion would cause negative impacts such as neglect of work, decreased productivity, and even lead to their turnover intention and brought serious destruction to organization. As a result, the management of employees’ emotional exhaustion has a significant implication. In this study, we use emotional exhaustion as independent variable, psychological safety climate as an intervening variable and the turnover intention as the dependent variable. The main purpose of this research is to identify the relationship among emotional exhaustion, psychological safety climate and turnover intention. The research samples base on the first-line of financial service personnel in Taipei City and New Taipei City, to justify the hypothesis among above variables. The questionnaire contains independent variable emotional exhaustion, intervening variable psychological safety climate and dependent variable turnover intention. A total of 500 questionnaires were distributed and 422 sets of questionnaires were returned, including ineffective questionnaires 54 sets. The effective questionnaires are 368 sets and the effective returns-ration is 73.6%. Hence, data from the effective questionnaires were being analyzed by descriptive statistics analysis, factor analysis, validity analysis, correlation analysis, hierarchical regression analysis. The result of this research indicates emotional exhaustion is positive related to turnover intention; psychological safety climate has an intervening effect to emotional exhaustion and turnover intention. The result will help managers realize the influence of emotional exhaustion and psychological safety climate on turnover intention, and therefore apply provide effective management recommendations in order to reduce employee turnover intention caused by emotional exhaustion in organization.