The Effects of Jaycustomers on Tour Leader’s Emotional Labor
碩士 === 中國文化大學 === 觀光休閒事業管理研究所 === 100 === In the recent context of the service industry, the ability to manage jaycustomers has become a vital task for organizations. This study, firstly, conducted an in-depth inter-view on tour leaders, and through the content analysis, classified jaycustomers on g...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/28456710307449428175 |