A Study on Service Quality Improvement and Service Innovation: Using the Motor Vehicles Inspection and Administration as an Example
碩士 === 東吳大學 === 企業管理學系 === 100 === In the recent years, the government has transformed from what was known as the primary “dominion” to a “customer-oriented” service model. In order to increase customer satisfaction, the government promotes the “E-government Construction Plan” by setting up software...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/20289001350728914959 |