A Conversation Analysis of the Initial Phase of Telemarketing: Managing Refusals and Rejections
碩士 === 世新大學 === 口語傳播學研究所 === 100 === Fine-grained sequence and organizations when overcoming prospective customers' (hereafter referred to as 'prospects') objections and driving selling were found in telemarketing successful cases. This dissertation outlines the features o...
Main Authors: | , |
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Other Authors: | |
Format: | Others |
Language: | zh-TW |
Published: |
2012
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Online Access: | http://ndltd.ncl.edu.tw/handle/99445348826817684550 |