The effect of applicant defensive impression management tactics collocated with nonverbal behaviors – The moderating role of negative events

• Main Authors: Chiang, Chia-Yu, 江嘉祐
• Other Authors: Wu, Chih-Yun
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/03483392204785449473

碩士 === 東海大學 === 企業管理學系碩士班 === 100 === In recent years, defensive impression management (IM) tactics (apologies, justifications, and excuses) become widely used in job interviews. However, past research showed that non-verbal behaviors specific to defensive IM in different negative events (competence-related and integrity-related concerns) was seldom discussed .Therefore, the purpose of this study is to explore the effect of defensive IM collocated with non-verbal behaviors, and to find out the moderating role of negative events. Semi-structured interview and observation are used to develop the guidelines of non-verbal behaviors collocated with defensive IM tactics. An experimental design was conducted. We used video clips to display the interview process. The results pointed out that justification exerts better repair effect than apology and excuse do. The findings also showed that when the applicants face to the integrity-related concerns, sufficient non-verbal behaviors exert significant repair effect. These findings provide some suggestion to applicants under different negative concerns.