The Service Quality Innovation for Quantity Catering by Integrating QFD and TRIZ –A case Study of High-tech Industry in Taiwan
碩士 === 台灣首府大學 === 工業管理學系研究所 === 101 === ABSTRACT In addition to foods, Catering industry also values service quality. To improve the service quality, this study adopts Quality Function Deployment (QFD) to learn the colleagues’ demands for service and service skills, and then convert them into servic...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/qd595w |