The Effect of Perceived Expertise and Perceived Value on Customer Churn– The Mediation Role of Trust and Customer Satisfaction
碩士 === 國立高雄應用科技大學 === 企業管理系碩士在職專班 === 101 === Taiwan's auto maintenance industry is a maturing technology-intensive services industry, where various institutional car warranty factory resides in. Recently, fluctuations in international oil prices, global financial crisis, the emergent of the do...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/73955915158378175901 |