The Influence of Service Failure on Customer Value in Food and Beverage Industry
碩士 === 康寧大學 === 餐飲管理研究所 === 101 === Customer value is the key to business success. The major part to become a competitive corporation is to anticipate customer expectations and focus on customer value. Service failure in the restaurant is unavoidable. When the service failure occurs, the service sta...
Main Authors: | , |
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Other Authors: | |
Format: | Others |
Language: | zh-TW |
Published: |
2013
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Online Access: | http://ndltd.ncl.edu.tw/handle/09288320852486089730 |