A Study on Service Quality and CustomerSatisfaction in the Banking Industry
碩士 === 銘傳大學 === 財務金融學系碩士在職專班 === 101 === This research is discussed about the quality of banking services and the analysis of customer satisfaction. The model is built by the concept of quality service, which is oriented from Parasuraman, Zeithaml and Berry (1985). The objects of this study are focu...
Main Authors: | Kuo-chun Lin, 林國鈞 |
---|---|
Other Authors: | Tzu-ping Ho |
Format: | Others |
Language: | zh-TW |
Published: |
2013
|
Online Access: | http://ndltd.ncl.edu.tw/handle/45684426793750984638 |
Similar Items
-
A Research on Operational Service Quality and CustomerSatisfactions of Taiwanese Factory in Vietnam
by: Thi- Minh Nguyen, et al. -
Exploring the Impact of Service Quality on CustomerSatisfaction: Convenient Store in Ulaanbaatar,Mongolia
by: 歐芳蓉, et al.
Published: (103) -
A Study on the Relationships amongService Quality, Store image, CustomerSatisfaction and Customer Loyalty forShopping Centers
by: Hsin-Chun Chung, et al.
Published: (2007) -
Relationship Among Service Quality, CustomerSatisfaction, and Customer Loyalty─Nan Yuan Garden Resort Farm as an Example
by: Chung-Ping Chang,, et al.
Published: (2011) -
A study of the Influences of Service Quality and Brand Image on CustomerSatisfaction and Loyalty - take Department Stores as Example
by: Hsieh, YaLu, et al.
Published: (2012)