Service Failure and Service Recovery In Airline Industry: A Study On Cabin Service of An International Airline
碩士 === 國立政治大學 === 商管專業學院碩士學位學程(AMBA) === 101 === Airline industry is facing changes in the external environment and test of rising international oil price. How to reduce cost, increase the added value and improve service quality to achieve customer satisfaction and be more competitive has become the...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Online Access: | http://ndltd.ncl.edu.tw/handle/255sm5 |