Discover the Service Switching Behavior of MIS InternalCustomers
碩士 === 國立成功大學 === 國際經營管理研究所碩士在職專班 === 101 === To find the internal service switching behavior in Taiwan IT industry. We conducted this article to connect and compare between the (un) satisfactory incidents. Critical incident technique was adopted for gathering over 67 e-service (traditional) inciden...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/64307826781636678524 |