Modeling Customer Orientation Performance: A Mediating Effect of Service Flexibility and Moderating Effects of Collectivism
碩士 === 國立交通大學 === 經營管理研究所 === 101 === Service industry has become the most predominant industry in nowadays society. In the research, we will to explore the factors affect by customer orientation performance. The research questionnaires are delivered to employees of banks and insurance companies, an...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/h9wk8s |