The effects of Emotional Labor on Service Quality: The roles of Service Climate and Emotional Competence
碩士 === 國立東華大學 === 企業管理學系 === 101 === Drawing on a sample of 619 frontline employees from service industries in Taiwan area, this study examined the effects of emotional labor, including deep acting and surface acting, on service quality, and the differences of these effects considering the moderatin...
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| Format: | Others |
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2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/755yk4 |