Studies on the Customer Service Personnel’s Correlations during Interactive Relationship, Work Identity, Professional Intelligence and the Work Performances for Mobile Phone Business
碩士 === 國立東華大學 === 國際企業學系 === 101 === This thesis conducts a questionnaire survey on 288 customer service personnel of mobile phone business in a telecommunication company in order to investigate the impacts of three facets on their work performances: customer service personnel’s interactive relation...
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| Format: | Others |
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2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/66683857183366129965 |