Self-Service Technology Research: Past, Present and Future
博士 === 國立高雄第一科技大學 === 管理研究所 === 101 === Self-service technologies are increasingly used in service encounters for more than 60 years. During this time, a lot of knowledge and insight in this area has been accumulated. Academic research in this field has produced conflicting evidence about the direct...
| Main Authors: | , |
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| Format: | Others |
| Language: | en_US |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/46801557802659013214 |