A Study on the Antecedents of Employee Excessive Service Behavior and Customer Satisfaction
碩士 === 國立高雄第一科技大學 === 行銷與流通管理研究所 === 101 === Excessive service is a new research stream among service academia in recent years, but still in its infancy stage. In the limited existing studies, the causes of excessive service have not been fully discussed; also insufficiently attended is to explore t...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/84156277367433836256 |