The Influence of Emotional Contagion on Customer Engagement
碩士 === 國立高雄第一科技大學 === 服務科學管理研究所 === 101 === Processes in the service encounter, employees are often required to show positive emotions. According to theory of emotional contagion, the servicer’s emotion will influences the customer in the service process, and the customer emotion will affect the wil...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/25260914025878066561 |