Analysis of Customer Service Cases for a Chain Preschool
碩士 === 國立臺灣師範大學 === 人類發展與家庭學系在職進修碩士班 === 101 === The purpose of this study is to understand the parents’ complaints of the customer service cases in a chain preschool. Through the research and analysis of the customer service cases records, the aspects of service failure and the ways the chain presc...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/31253660061386702022 |