The relationship between civil servant’ perception of emotional blackmail and their turnover intention: the moderating effect of job stress

• Main Authors: Yu-Han Chou, 周玉涵
• Other Authors: Chung-Chu Liu
• Format: Others
• Language: zh-TW
• Published: 2013
• Online Access: http://ndltd.ncl.edu.tw/handle/12738276693251776512

碩士 === 國立臺北大學 === 企業管理學系 === 101 === As times changed and increasingly in the pace of social compact, modern people are beginning to feel the pressures from life and work. That will be lead to many emotional problems. In recent years, in some related issues of emotional management, Forward proposes a new term called “Emotional blackmail”. It is the most powerful form of manipulation in which people close to us threaten, either directly or indirectly, to punish us if we don’t do what they want. All government institutions are committed to providing a variety of convenient administrative services. Civil servants in the workplace have to interact with supervisors, colleagues, and people. They will inevitably have some emotional problems by Interactive process, and even suffer emotional blackmail from supervisors, colleagues, and people. That will be lead to civil servant to have the physical discomfort, mental discomfort, and turnover intention. However, there are fewer discussions from emotional blackmail in the government. We explore the relationship between emotional blackmail and turnover intention by studying supervisors, colleagues, and people. Next, we further explore whether the performance is affected by job stress. The study on civil servant shows that: emotional blackmail is part significantly correlated with turnover intention. Furthermore, job stress is part significantly correlated with turnover intention. Lastly, job stress plays part moderating role between emotional blackmail and turnover intention. According to the results, this study provides some suggestions for government institutions and managers.