The Relationship between Frontline Employee Competencies and Customer Loyalty in Service Industry: The Indirection Role of Relationship Quality.
碩士 === 國立高雄大學 === 國際企業管理碩士學位學程 === 101 === This paper is aimed to study the relationship between Frontline employee (FLE) competencies and customer loyalty in a service with high degree of customer involvement. Participants who had experience of contacted with insurance agents in Taiwan in past thre...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/2vujx2 |