The Relationship between Frontline Employee Competencies and Customer Loyalty in Service Industry: The Indirection Role of Relationship Quality.
碩士 === 國立高雄大學 === 國際企業管理碩士學位學程 === 101 === This paper is aimed to study the relationship between Frontline employee (FLE) competencies and customer loyalty in a service with high degree of customer involvement. Participants who had experience of contacted with insurance agents in Taiwan in past thre...
Main Authors: | Yun-yen Chung, 鍾昀燕 |
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Other Authors: | Yu-chi Wu |
Format: | Others |
Language: | en_US |
Published: |
2013
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Online Access: | http://ndltd.ncl.edu.tw/handle/2vujx2 |
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