The Relationships among CSR’s Service Adaptability,Emotional Acting and Emotional Exhaustion
碩士 === 中國文化大學 === 觀光休閒事業管理研究所 === 101 === A customer service representative (CSR) working for an airline might be stationed in a call center or at an airport service counter. Regardless of whether she/he provides service over the phone or face-to-face with travelers, who is responsible for making...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/51587565585854675537 |