The Moderating Effect of Relational Tie on the Relationship between Service Recovery and Repurchasing Intent
碩士 === 靜宜大學 === 企業管理學系 === 101 === The topic related to the service failure and recovery has been widely discussed in numerous previous studies. The behavioral intention of customers in service recovery is also an important issue, of which the service recovery is regarded as a very special pheno...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/72209294452295647096 |