Service Self-assertion Behaviors That Lead to Dissatisfied Customers
碩士 === 東吳大學 === 國際經營與貿易學系 === 101 === Service staff behavior affects the evaluation of customer stores, this study to investigate the behavior of the staff self-assertion impact on consumer satisfaction. This study inferred self-assertion service conduct psychological resistance thereby enabling low...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/32250733921217049434 |