The Study on the Service Quality and Customer Satisfaction of Mobile Banking
碩士 === 東吳大學 === 會計學系 === 101 === The purpose of this study explores the relationships among service quality and customer satisfaction; customer satisfaction, complaint behavior, complain-handling and customer loyalty. In this study we establish the conceptual framework through the literature review,...
Main Authors: | , |
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Other Authors: | |
Format: | Others |
Language: | zh-TW |
Published: |
2013
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Online Access: | http://ndltd.ncl.edu.tw/handle/46206919791354352894 |