The Study on the Service Quality and Customer Satisfaction of Mobile Banking
碩士 === 東吳大學 === 會計學系 === 101 === The purpose of this study explores the relationships among service quality and customer satisfaction; customer satisfaction, complaint behavior, complain-handling and customer loyalty. In this study we establish the conceptual framework through the literature review,...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2013
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/46206919791354352894 |