The Performance Evaluation with Balance Scorecard Framework for Call Center in Government
碩士 === 世新大學 === 資訊傳播學研究所(含碩專班) === 101 === As the consumers’ ability has been awakened in recent years, the index value of a product is not a mere advantage in terms of a corporation’s competition. It is the best specific performance when it comes to the service improvement, which also reflects on t...
Main Authors: | Wan-yu Liao, 廖婉余 |
---|---|
Other Authors: | none |
Format: | Others |
Language: | zh-TW |
Published: |
2013
|
Online Access: | http://ndltd.ncl.edu.tw/handle/52570952649004180975 |
Similar Items
-
The indicators of performance evaluation for nursing home by balanced scorecard
by: Wan-ting Chen, et al.
Published: (2011) -
An Environmental Performance Evaluation Framework─ Integration of Balanced Scorecard and Benchmarking
by: HUANG, YA-LING, et al.
Published: (2005) -
The study on the Evaluation Index of the Performance on the Balanced Scorecard for Long-term
by: YU HSIN TING, et al.
Published: (2013) -
A Study of Balanced Scorecard Applied to Call center Performance Management –A Case Study of Internet Service Call Center of C Telecom Company
by: Chiao-lin Yang, et al.
Published: (2010) -
The Study of the Board's Performance on the Corporate Governance through the Evaluation of the Balanced Scorecard
by: Ming-Fang Tsai, et al.
Published: (2005)