Assessment “GAP” of Public Services in Districts Level of Hai Duong

碩士 === 樹德科技大學 === 經營管理研究所 === 101 === This study focuses on customer satisfaction with service quality attributes. Using self-rate questionnaire to investigate overall customer satisfaction and factor that influence public users’ satisfaction. Data were analyzed d using descriptive, Mean, St.D, and...

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Bibliographic Details
Main Authors: Trinh Van Thien, 鄭文善
Other Authors: Jau-Shyong Wang;Sheng-Jung Li
Format: Others
Language:en_US
Published: 2013
Online Access:http://ndltd.ncl.edu.tw/handle/74271994499934894775