Research on the Factors Affected to Customers’ Satisfaction with the Service Quality of Technical Certification Issuance for Vehicles at Hung Yen Register Center
碩士 === 樹德科技大學 === 經營管理研究所 === 101 === This study is conducted to test the relationship between service quality elements in adjusted SERVQUAL model (replace “empathy” by “accuracy”) and customer satisfaction with the service of registration and inspection for vehicles in Hung Yen province. Quantitati...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/51820221852506359983 |