Application of Kano Two-Dimensional Quality Model and QFD on a Gender-Friendly Environment of Hospital.
碩士 === 東海大學 === 企業管理學系碩士班 === 101 === Economic development and changes in the market environment have caused people to pay more attention to quality of service. The Service industry now needs to place more emphasis on customer satisfaction and service quality. So the rapid development of medical ser...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/62513464750375510651 |