A STUDY OF THE INFLUENCE OF SALES PERSONNEL ABILITY IN THE TELECOMMUNICATIONS INDUSTRY ON RELATIONSHIPS QUALITY AND CUSTOMER BEHAVIOR-BASED CRM PERFORMANCE- WITH THE SMEs AS AN EXAMPLE

碩士 === 大同大學 === 事業經營學系(所) === 101 === As the change of time, the involvement of technology is a catalyst to the communication between people, it also created the raise of telecom industry. After telecom companies privatized, the market nowadays is competing fiercely, all kinds of promotions are rele...

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Bibliographic Details
Main Authors: Yi-lin Chen, 陳顗淋
Other Authors: Nan-hong Lin
Format: Others
Published: 2013
Online Access:http://ndltd.ncl.edu.tw/handle/14851035044683931660